My understanding is that Amdocs has not been making significant data model changes (new or modified tables/columns).etc. Since the older version of Clarify 11.x (or AmdocsCRM 6.x) and the latest 8.x version, how much has the underlying data model changed? I do have one somewhat related question on this (note – I’m not very technical on Amdocs CRM): This requires updating your customized UI from VB to Smart Client SWING, and updating logic from ClearBasic to Java server side and client side. Migrating your application logic from Classic Client to Smart Client.This might require possible changes in your data model (for example, moving from ClearCallCenter or ClearSupport modules to the newer Customer Integration Manager data model). Upgrading your current database to Oracle 10gR2 10.2.0.3 (AmdocsCRM 7.5) or Oracle 11g (AmdocsCRM 8.0).Smart Client: Windows Pro XP SP2 & Vista Business Editionįor this upgrade you need to consider the following:.Thin Client: Windows Pro XP SP2 & Vista Business Edition.Classic Client: Windows Pro XP SP2 & Vista Business Edition.IBM: WebSphere 6.1.0.9 with HP SDK for J2SE.IBM: WebSphere 6.1.0.9 with IBM 32-bit SDK, Java 2 Technology Edition, v1.5.IBM: WebSphere 6.1.0.9 with IBM 32-bit SDK for Solaris, Java 2 Technology Edition, Version 1.5.IBM: WebLogic 9.2 MP3 with IBM SDK 5.0 SR5a 32-bit JavaTM.HP: WebLogic 9.2 MP1 with HPUX SDK 5.0.08 (32-bit) with Java HotSpot Server VM.WebLogic 9.2 MP1 with Sun Java 2 SDK 1.5.WebLogic 9.2 MP1 with Sun Java 2 SDK 5.0 update 12 with the Java HotSpot Client and Server VMs (32-bit).MSSQL Server 2005 SP2 Standard J2EE Server.This architecture separates the application logic between a server side code (implemented as Java Beans) and client side, implemented as JSP / JavaScript for thin client, and as Java / SWING code for smart client. Thin client and Smart Client use Java J2EE architecture. In both cases, all logic is performed mostly on the client using a Visual Basic 5.0 dialect named ‘ClearBasic’. Note that since version 11.5 the Classic client releases have not added new functionality provided in both Thin and Smart Clients.įor example, the Customer Interaction Manager (CIM) module (call center agent’s main screens) is not provided out of the box classic client.Īrchitecturally, Classic client is a fat client which connects either directly to the database (2 tier) or use Tuxedo as an intermediate layer (3 Tier). AmdocsCRM 8.0 Supported clients: Thin (Web) and Smart Client (JNLP)Īs of release 7.5.2, a multi language support was added on the database (Oracle) level.AmdocsCRM 7.5.2 Supported clients: Thin (Web) and Smart Client (JNLP).The following versions are currently available: However, the first fully matured Smart Client was released on release 7.5 (Italy). (That means – both Clarify version 13.1 and AmdocsCRM 6.0 refer to the same release).ĪmdocsCRM 6.0 (Clarify 13.1) was the last version to introduce new functionality for Thin (Web) client).ĪmdocsCRM 7.1 was the first release that offered Smart Client (Java based client). Since Clarify version 11.5, the following versions were introduced: Clarif圜RM 12.1, Clarif圜RM 12.5 and Clarif圜RM 13.1.Īs of Clarif圜RM 13.1, Amdocs changed its name and number to AmdocsCRM 6.0. If we upgrade from thick to thin or smart client what parameters must be considered like DB used, version of DB and all. How are they differentiated from architecture point of view? Where can I get more information of current updates, releases, versions of Amdocs Client? I need information like what are new versions available (details on new versions of thick, thin and smart clients) and nomenclature followed to represent a specific version of Client. Q : Right now I’m working on Clarify thick Client 11.5. AmdocsCRM Releases: From Clarify 11.5 to AmdocsCRM 8.x
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